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Updated 14th March 2025

W.E. Softeners Ltd (“We”) are committed to protecting and respecting your privacy.

This notice (together with our terms of use and other documents referred to in it) sets out the basis for which any personal data we collect from you, or that you provide to us, is processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting www.wesofteners.co.uk you are accepting and consenting to the practices described in this notice.

For the purpose of the General Data Protection Regulation (GDPR – the Act), the data controller is W.E. Softeners Ltd of 258 The Common, Holt, Wiltshire, BA14 6QL.

Information We May Collect From You

We may collect and process the following data about you:

How Long Do We Keep Your Data?

We will retain your information for the life of your Water Softener or Drinking Water System, or for as long as you regularly use our services e.g. salt, accessories or servicing.

If you make enquiries with us, and supply information, but do not complete a purchase your data will remain on our system for a period of up to five years.

Website Visit Information

Information collected about you

With regard to each of your visits to our site we may automatically collect the following information:


Information We Receive from Other Sources

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. 

We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Please read our Cookie Policy to understand how they are used. We do not use internal cookies but do use Google Analytics which will deposit cookies on your browser. 

Google has their own cookie policy.

What Your Information Is Used For

We use information held about you in the following ways:

Information you give to us

We will use this information to:


Information we collect about you

We will use this information to:


Information We Receive from Other Sources


Payment Information (Click & Collect)

We do not receive any of your payment information from Paypal, only the monetary payment and unique transaction reference. 

Please see Paypal’s terms and conditions regarding data processing.

Disclosure Of Your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:


Where We Store Your Personal Data

The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). 

It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. 

WE Softeners Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third-party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  

You can also exercise the right at any time by contacting us by email info@wesofteners.co.uk or by post to 258 The Common, Holt, Wiltshire,BA14 6QL.

Our site may, from time to time, contain links to and from other websites such as partner networks, social media, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. 

Please check these policies before you submit any personal data to these websites.

Subject Access Request

The Act gives you the right to access information held about you. 

Your Subject Access Request (SAR) can be exercised in accordance with the Act by contacting us by email or post.

Changes to our Privacy Notice

Any changes we may make to our privacy notice in the future will be posted on this page.

Please check back frequently to see any updates or changes to our privacy notice.

Contact

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to info@wesofteners.co.uk

Get in Touch

West of England Water Softeners
Privacy Overview

Our website uses cookies so we can provide you with the best user experience possible.

Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and can help our team understand which sections of the website you find most interesting and useful.

Our Privacy Policy sets out what personal information we may use or store and the purposes for this and for how long it will be kept.

Please see our Cookie Policy for more information about the cookies we use.